Outage in SendGrid
AWS us-west-2 DNS Health Checks Fired
Resolved MinorIncident Report
Summary AI Generated
SendGrid experienced degraded success rates in the AWS us-west-2 region beginning around 4:09 AM PST on July 24, lasting approximately 7.5 hours. Engineers isolated and removed the affected region from load balancing by 4:21 AM PST, with mail send remaining unaffected throughout. The issue was fully resolved by 12:31 PM PST with all services confirmed operating normally.
Starting around 4:09 am PST on Jul/24, our engineers began investigating an issue related to low success rates in the us-west-2 region. Customer shouldn't experience impact. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 07/24/2026 07:31PM
Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.
MONITORING
20 days ago - at 07/24/2026 12:09PM
At 4:21 PST our engineers have isolated the degraded region and removed it from load balancing and are now mitigated and observing. We will provide another update in an hour or as soon as more information becomes available.
INVESTIGATING
20 days ago - at 07/24/2026 12:06PM
Starting around 4:09 am PST on Jul/24, our engineers began investigating an issue related to low success rates in the us-west-2 region. Customer shouldn't experience impact. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
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