Outage in SendGrid
Retroactive Incident: Global Open and Clicks Engagement Stat Delays
Resolved MinorIncident Report
Summary AI Generated
Global open and click engagement stats experienced delays on July 9, 2026, beginning around 1:16 AM PDT. EU region stats and mail sending were unaffected. Engineers implemented a fix, mitigating the issue by 10:45 AM PDT, with full resolution confirmed by 12:36 PM PDT.
Starting around 1:16 AM PDT on July, 9 2026, our engineers began investigating an issue with global open and clicks engagement Stat delays. This does not impact EU region stats.
However, all impact concerning the stat delays have since been mitigated 10:45am PDT on July, 9 2026. As our engineers have since implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 07/09/2026 07:36PM
Our engineers have monitored the fix and confirmed the issue with global open and clicks engagement Stat delays has been resolved. This did not impact EU region stats, and mail send was not impacted. All services are now operating normally at this time.
MONITORING
9 days ago - at 07/09/2026 06:50PM
Starting around 1:16 AM PDT on July, 9 2026, our engineers began investigating an issue with global open and clicks engagement Stat delays. This does not impact EU region stats.
However, all impact concerning the stat delays have since been mitigated 10:45am PDT on July, 9 2026. As our engineers have since implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
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