Outage in SendGrid
Some shared IP customers getting "no IPs are available for this account" when sending emails
Resolved MinorIncident Report
Summary AI Generated
SendGrid shared IP customers experienced email delivery failures with a "no IPs are available for this account" error, affecting the API v3, Marketing Campaigns, Email Activity, and SMTP components for approximately 2.5 hours. Engineers identified the root cause, implemented a fix, and monitored system stability before confirming full resolution with all services returning to normal operation.
Our engineers began investigating an issue with customers getting "no IPs are available for this account" when sending emails. Users may experience delays in email delivery.We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
SendGrid API v3 SendGrid Marketing Campaigns SendGrid Email Activity SendGrid SMTPTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 6 hours ago - at 07/24/2026 04:07AM
Our engineers have monitored the fix and confirmed the issue with shared Ips has been resolved. All services are now operating normally at this time.
MONITORING
about 6 hours ago - at 07/24/2026 03:33AM
Our engineers are continuing to monitor the fix. Please note that email requests are now being delivered as expected for customers using shared IPs.We will provide another update in 4 hours or as soon as more information becomes available.
MONITORING
about 7 hours ago - at 07/24/2026 02:22AM
Our engineers have identified the problem and implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
IDENTIFIED
about 8 hours ago - at 07/24/2026 02:06AM
Our engineers have identified the issue and are working toward a fix. We will provide another update in an hour or as soon as more information becomes available.
INVESTIGATING
about 8 hours ago - at 07/24/2026 01:40AM
Our engineers began investigating an issue with customers getting "no IPs are available for this account" when sending emails. Users may experience delays in email delivery.We will provide another update in 1 hour or as soon as more information becomes available.
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