Outage in SendGrid
EU Regionalized Email Links Down
Resolved MinorIncident Report
Summary AI Generated
Starting around 9:40 AM PST on June 24th, 2026, click-tracked links from EU Regionalized SendGrid accounts stopped working, causing recipients to see a "Your connection is not private" error when clicking email links. The issue lasted approximately 53 minutes and affected API v3, SMTP, and API v2, though mail delivery itself and Global sending accounts were unaffected. Engineers identified and deployed a fix, confirming full resolution by 11:54 AM PST.
Starting around 9:40 AM PST on June 24th 2026, our engineers began investigating an issue with Click Tracked links from EU Regionalized configured senders not working. Users may experience recipients seeing a 'Your connection is not private' when clicking links sent from EU regionalized configured accounts. This does not impact mail send. This does not impact accounts configured for Global sending. We will provide another update in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 06/24/2026 06:54PM
Our engineers have monitored the fix and confirmed the issue with Click Tracked links from EU Regionalized Senders has been resolved. All services are now operating normally at this time.
MONITORING
24 days ago - at 06/24/2026 06:19PM
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
IDENTIFIED
24 days ago - at 06/24/2026 06:15PM
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
IDENTIFIED
24 days ago - at 06/24/2026 06:10PM
Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
24 days ago - at 06/24/2026 06:05PM
Starting around 9:40 AM PST on June 24th 2026, our engineers began investigating an issue with Click Tracked links from EU Regionalized configured senders not working. Users may experience recipients seeing a 'Your connection is not private' when clicking links sent from EU regionalized configured accounts. This does not impact mail send. This does not impact accounts configured for Global sending. We will provide another update in 1 hour or as soon as more information becomes available.
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