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Outage in SendGrid

Microsoft Feedback Loop (Spam Reports) Processing Delays

Resolved Minor
June 29, 2026 - Started 19 days ago - Lasted about 10 hours
Official incident page

Incident Report

Summary AI Generated

On June 29, 2026, SendGrid experienced a 10-hour incident where Microsoft Feedback Loop spam reports failed to populate in the SendGrid UI and API. Mail delivery was unaffected throughout the incident. Engineers identified the root cause, implemented a fix, and confirmed full resolution by 7:13 PM PT.

Starting earlier today on June 29, 2026, our engineers began investigating an issue with the Microsoft Feedback Loop (Spam Reports). Users may experience Microsoft spam reports failing to populate within the SendGrid UI and API. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 06/30/2026 02:13AM

Our engineers have monitored the fix and confirmed the issue with Microsoft Feedback Loop has been resolved. All services are now operating normally at this time.

MONITORING 19 days ago - at 06/29/2026 11:59PM

Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

IDENTIFIED 19 days ago - at 06/29/2026 10:52PM

Our engineers are continuing to actively work on applying a fix for the issue with the Microsoft Feedback Loop. There are no new changes to the current impact at this time, and mail send remains entirely unaffected. We will provide another update as soon as more information becomes available.

IDENTIFIED 19 days ago - at 06/29/2026 09:17PM

Our engineers are continuing to actively work on applying a fix for the issue with the Microsoft Feedback Loop. There are no new changes to the current impact at this time, and mail send remains entirely unaffected. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 19 days ago - at 06/29/2026 06:48PM

Our engineers are continuing to actively work on applying a fix for the issue with the Microsoft Feedback Loop. There are no new changes to the current impact at this time, and mail send remains entirely unaffected. We will provide another update in 2 hours or as soon as more information becomes available

IDENTIFIED 19 days ago - at 06/29/2026 05:02PM

Our engineers have identified the issue and are working toward a fix. We have isolated the root cause preventing Microsoft spam reports from populating and are actively implementing the solution. Please note that mail send remains completely unaffected. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 19 days ago - at 06/29/2026 04:20PM

Starting earlier today on June 29, 2026, our engineers began investigating an issue with the Microsoft Feedback Loop (Spam Reports). Users may experience Microsoft spam reports failing to populate within the SendGrid UI and API. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

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