Outage in ServiceRocket

Service Disruption for our Confluence cloud apps

Resolved Minor
September 28, 2022 - Started about 3 years ago - Lasted about 9 hours
Official incident page

Incident Report

We are currently investigating about this issue.
Components affected
ServiceRocket Security and Encryption for Confluence Cloud ServiceRocket Composition Tabs for Confluence Cloud ServiceRocket Visibility for Confluence Cloud ServiceRocket Linking for Confluence Cloud ServiceRocket Redirection for Confluence Cloud ServiceRocket Salesforce and Confluence Connector Cloud ServiceRocket Scaffolding for Confluence Cloud ServiceRocket Connector for Salesforce and Jira Service Desk Cloud

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Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 09/28/2022 09:03PM

We are currently monitoring all Confluence Apps. At this moment, all the features of Scaffolding, Reporting, Visibility, Redirection and Linking are working as expected.

We are currently investigating on the "Publisher for Confluence Cloud to Salesforce" app.

IDENTIFIED about 3 years ago - at 09/28/2022 09:01PM

Issue has been identified.

INVESTIGATING about 3 years ago - at 09/28/2022 07:51PM

We are continuing to investigate this issue.

INVESTIGATING about 3 years ago - at 09/28/2022 05:25PM

We are continuing to investigate this issue.

INVESTIGATING about 3 years ago - at 09/28/2022 05:24PM

We are continuing to investigate this issue.

INVESTIGATING about 3 years ago - at 09/28/2022 05:23PM

We are continuing to investigate this issue along with our development team.

INVESTIGATING about 3 years ago - at 09/28/2022 05:23PM

We are currently investigating about this issue.

Latest ServiceRocket outages

Errors when accessing Connections and in lightning components in Salesforce - about 2 years ago
Getting an "Error rendering field-group macro" error on the ServiceRocket Docs website when trying to access documentation - over 2 years ago
Connector for Salesforce & Jira Service Disruption - over 2 years ago
Connector for Salesforce & Jira Cloud: Non-admin Jira users are encountering the "Project is not bound to any connection" error when accessing the Associations panel - almost 3 years ago
Documentation site unavailable - about 3 years ago

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