Outage in ServiceRocket

Connector for Salesforce & Jira Cloud: Non-admin Jira users are encountering the "Project is not bound to any connection" error when accessing the Associations panel

Resolved Minor
December 20, 2022 - Started almost 3 years ago - Lasted about 4 hours
Official incident page

Incident Report

Due to the recent release, any Jira users without "Administer Project" permission are encountering the "Project is not bound to any connection" error when accessing the Associations panel. Currently, the Development Team is aware of this and working on the fixes. We appreciate your patience.
Components affected
ServiceRocket Connector for Salesforce & Jira Cloud

Need to monitor ServiceRocket outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 12/21/2022 07:21AM

The fix was released and we can confirm the issue has been rectified.

MONITORING almost 3 years ago - at 12/21/2022 06:18AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 3 years ago - at 12/21/2022 03:39AM

Due to the recent release, any Jira users without "Administer Project" permission are encountering the "Project is not bound to any connection" error when accessing the Associations panel.

Currently, the Development Team is aware of this and working on the fixes.

We appreciate your patience.

Latest ServiceRocket outages

Errors when accessing Connections and in lightning components in Salesforce - about 2 years ago
Getting an "Error rendering field-group macro" error on the ServiceRocket Docs website when trying to access documentation - over 2 years ago
Connector for Salesforce & Jira Service Disruption - over 2 years ago
Documentation site unavailable - about 3 years ago
Service Disruption for our Confluence cloud apps - about 3 years ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook