Outage in ServiceRocket

Connector for Salesforce & Jira Cloud: Non-admin Jira users are encountering the "Project is not bound to any connection" error when accessing the Associations panel

Resolved Minor

December 20, 2022 - Started about 3 years ago - Lasted about 4 hours
Official incident page

Incident Report

Due to the recent release, any Jira users without "Administer Project" permission are encountering the "Project is not bound to any connection" error when accessing the Associations panel. Currently, the Development Team is aware of this and working on the fixes. We appreciate your patience.

Components affected

ServiceRocket Connector for Salesforce & Jira Cloud

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 12/21/2022 07:21AM

The fix was released and we can confirm the issue has been rectified.

MONITORING about 3 years ago - at 12/21/2022 06:18AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 3 years ago - at 12/21/2022 03:39AM

Due to the recent release, any Jira users without "Administer Project" permission are encountering the "Project is not bound to any connection" error when accessing the Associations panel.

Currently, the Development Team is aware of this and working on the fixes.

We appreciate your patience.

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