Outage in ServiceRocket

Errors when accessing Connections and in lightning components in Salesforce

Resolved Major

October 17, 2023 - Started over 2 years ago - Lasted 37 minutes
Official incident page

Incident Report

We are aware of an issue that is affecting the Connector for Salesforce & Jira that displays Errors when accessing your Connections, and from Salesforce when loading the Lightning Components. We are looking into the issue and will provide updates.

Components affected

ServiceRocket Connector for Salesforce & Jira Cloud

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 10/17/2023 03:31PM

Our team have investigated and identified possible reasons. Access to the Connector for Salesforce and Jira has been restored. If the issue continue to happen, please contact our support team immediately. Thank you and we apologize for the inconvenience this might be caused.

INVESTIGATING over 2 years ago - at 10/17/2023 03:07PM

We are aware of an issue that is affecting the Connector for Salesforce & Jira that displays Errors when accessing your Connections, and from Salesforce when loading the Lightning Components.

We are looking into the issue and will provide updates.

Latest ServiceRocket outages

Getting an "Error rendering field-group macro" error on the ServiceRocket Docs website when trying to access documentation - almost 3 years ago

Connector for Salesforce & Jira Service Disruption - almost 3 years ago

Connector for Salesforce & Jira Cloud: Non-admin Jira users are encountering the "Project is not bound to any connection" error when accessing the Associations panel - about 3 years ago

Documentation site unavailable - over 3 years ago

Service Disruption for our Confluence cloud apps - over 3 years ago

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