Is ServiceRocket Down? Check current status

Check if ServiceRocket is down, official outages, user-reported issues, and outages map.

Current ServiceRocket status

ServiceRocket is working normally

Updated from ServiceRocket official status page

Having problems with ServiceRocket?

ServiceRocket service health. Issues reported in the last 24 hours

Working Normally
Possible Incident
Confirmed Outage

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more ServiceRocket status data.

ServiceRocket Outage Map

View ServiceRocket Outage Reports Map

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ServiceRocket recent outages and downtime history

IsDown has tracked 68 incidents since started monitoring ServiceRocket status in February 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.

Date Incident Duration
Oct 17, 2023
11:07 AM EDT
Major
Errors when accessing Connections and in lightning components in Salesforce
We are aware of an issue that is affecting the Connector for Salesforce & Jira that displays Erro...
37 minutes
Mar 27, 2023
09:41 AM EDT
Minor
Getting an "Error rendering field-group macro" error on the ServiceRocket Docs website when tryin...
We are currently working on a high-priority bug impacting field group macros that do not appear. ...
7 days
Mar 02, 2023
10:57 AM EST
Major
Connector for Salesforce & Jira Service Disruption
We are currently experiencing intermittent availability of our Connector for Salesforce & Jira ap...
about 1 hour
Dec 20, 2022
10:39 PM EST
Minor
Connector for Salesforce & Jira Cloud: Non-admin Jira users are encountering the "Project is not ...
Due to the recent release, any Jira users without "Administer Project" permission are encounterin...
about 4 hours
Oct 13, 2022
01:50 PM EDT
Major
Documentation site unavailable
Our documentation site is currently unavailable: https://docs.servicerocket.com/ We are currentl...
about 8 hours
Sep 28, 2022
01:23 PM EDT
Minor
Service Disruption for our Confluence cloud apps
We are currently investigating about this issue.
about 9 hours
Jun 02, 2022
11:44 PM EDT
Maintenance
ServiceRocket Docs (docs.servicerocket.com) is currently restricted from the public
Due to known exploitation of a vulnerability in Confluence Server version 7.18.0 (
4 days
Mar 21, 2022
01:17 AM EDT
Minor
Composition tabs and some features of our Confluence Cloud apps not working for some users
Some of our Confluence Cloud apps are currently not functioning as expected due to an incident on...
8 days
Feb 24, 2022
12:53 PM EST
Minor
Connector for Salesforce & Jira Outage
We are currently investigating service interruption with our Connector for Salesforce & Jira. We...
about 1 month
Jan 24, 2022
11:32 AM EST
Major
Service Disruption for the Connector for Salesforce & Jira Cloud
We are currently investigating this issue.
2 months
Sign up to check more outage history

Looking to track ServiceRocket outages?

  • Monitor external dependencies in one status page
  • Track status changes in real-time
  • Keep your team or customers informed
  • Create private or public status pages

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ServiceRocket reported issues and comments

No comments yet

ServiceRocket components or services current status

Component Status
Atlassian Cloud Apps OK
ServiceRocket Marketplace OK
Support Portal OK
Documentation Site OK
Server OK
Data Center OK
Cloud OK
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ServiceRocket provides a suite of add-ons for enhancing Confluence and Jira, including tools for redirection, access tracking, integration with Salesforce, and content security and encryption.

Monitoring ServiceRocket since February 2021

Tracking 30 ServiceRocket services and regions

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0 incidents in 2025

Frequently Asked Questions

Is ServiceRocket down today?

ServiceRocket isn't down. You can check ServiceRocket status and incident details on the top of the page. IsDown continuously monitors ServiceRocket official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current ServiceRocket status?

ServiceRocket is currently operational. You can check ServiceRocket status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a ServiceRocket outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is ServiceRocket down today or just slow?

Currently there's no report of ServiceRocket being slow. Check on the top of the page if there are any reported problems by other users.

How are ServiceRocket outages detected?

IsDown monitors the ServiceRocket official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is ServiceRocket having an outage right now?

ServiceRocket last outage was on October 17, 2023 with the title "Errors when accessing Connections and in lightning components in Salesforce"

How to check if ServiceRocket is down?

Why use IsDown to monitor ServiceRocket instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor ServiceRocket and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring ServiceRocket?

IsDown and DownDetector help users determine if ServiceRocket is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about ServiceRocket's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

How IsDown works?

  1. IsDown monitors official status pages

    We check the status of the services you're monitoring every few minutes. We aggregate the status and outage information and normalize it. We also collect crowdsourced information to provide early warning signs.

  2. We notify you when there is an outage

    We send you an alert whenever we detect a new incident or an update on the status of the services you're monitoring. You can customize the alerts to your needs to avoid alert fatigue.

  3. Dedicated dashboard and integrations

    Aggregate all the status information in a straightforward dashboard or internal status page. You can also send the information and alerts to your team's communication/monitoring/incident management tools, such as Slack, Datadog, Microsoft Teams, PagerDuty, and more.

Want to be informed about ServiceRocket status changes?

IsDown offers an easy way to monitor ServiceRocket with maximum flexibility

Major Outages Notifications

IsDown monitors ServiceRocket for major outages. A major outage is when ServiceRocket experiences a critical issue that severely affects one or more services/regions. When ServiceRocket marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors ServiceRocket status page for minor outages. A minor outage is when ServiceRocket experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in ServiceRocket status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

ServiceRocket publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors ServiceRocket and all their 30 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Detection

ServiceRocket and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

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