Outage in ServiceRocket

Connector for Salesforce & Jira Service Disruption

Resolved Major

March 02, 2023 - Started almost 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing intermittent availability of our Connector for Salesforce & Jira app. We are currently investigating the issue and will provide updates as we have them.

Components affected

ServiceRocket Connector for Salesforce & Jira Cloud

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 03/02/2023 04:41PM

The team has been monitoring the situation and can confirm now that the issue has been resolved. Apologies for any inconvenience this may have caused.

INVESTIGATING almost 3 years ago - at 03/02/2023 03:57PM

We are currently experiencing intermittent availability of our Connector for Salesforce & Jira app. We are currently investigating the issue and will provide updates as we have them.

Latest ServiceRocket outages

Errors when accessing Connections and in lightning components in Salesforce - over 2 years ago

Getting an "Error rendering field-group macro" error on the ServiceRocket Docs website when trying to access documentation - almost 3 years ago

Connector for Salesforce & Jira Cloud: Non-admin Jira users are encountering the "Project is not bound to any connection" error when accessing the Associations panel - about 3 years ago

Documentation site unavailable - over 3 years ago

Service Disruption for our Confluence cloud apps - over 3 years ago

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