Outage in ServiceTitan

CCPro Issues

Resolved Minor
August 21, 2025 - Started 14 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently working to address intermittent stability issues that are impacting some Contact Center Pro users where users may not be able to close and classify calls, loading customer pages, spinning wheel. Calls are continuing to connect successfully. Our engineers are currently investigating the cause. We will share updates as soon as they are available. Thank you for your patience!
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 08/21/2025 08:12PM

This incident has been resolved.

MONITORING 14 days ago - at 08/21/2025 07:30PM

Our engineers have observed our metrics stabilize and all functionality being back to normal. Telephony function remained unaffected and fully operational during this period.

We are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!

INVESTIGATING 14 days ago - at 08/21/2025 06:57PM

We are currently working to address intermittent stability issues that are impacting some Contact Center Pro users where users may not be able to close and classify calls, loading customer pages, spinning wheel. Calls are continuing to connect successfully.

Our engineers are currently investigating the cause. We will share updates as soon as they are available. Thank you for your patience!

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