Outage in ServiceTitan

CCPro Issues

Resolved Minor

August 21, 2025 - Started 7 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently working to address intermittent stability issues that are impacting some Contact Center Pro users where users may not be able to close and classify calls, loading customer pages, spinning wheel. Calls are continuing to connect successfully. Our engineers are currently investigating the cause. We will share updates as soon as they are available. Thank you for your patience!

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 08/21/2025 08:12PM

This incident has been resolved.

MONITORING 7 months ago - at 08/21/2025 07:30PM

Our engineers have observed our metrics stabilize and all functionality being back to normal. Telephony function remained unaffected and fully operational during this period.

We are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!

INVESTIGATING 7 months ago - at 08/21/2025 06:57PM

We are currently working to address intermittent stability issues that are impacting some Contact Center Pro users where users may not be able to close and classify calls, loading customer pages, spinning wheel. Calls are continuing to connect successfully.

Our engineers are currently investigating the cause. We will share updates as soon as they are available. Thank you for your patience!

Latest ServiceTitan outages

Virtual Voice Agents Performance Degradation - 12 days ago

Phones Pro - Intermittent Issues - 22 days ago

Performance Issues - about 1 month ago

Contact Center Pro Issues - about 1 month ago

Job Booking Issue - about 1 month ago

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