Outage in ServiceTitan
Contact Center Pro - Intermittent issues affecting Voice Agent calls
Resolved MajorIncident Report
We are currently experiencing issues with Voice Agent calls within Contact Center Pro stemming from the current issues with AWS. The ServiceTitan team has identified a solution which will be deployed shortly to resume normal operations
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 10/20/2025 07:08PM
This incident has been resolved.
MONITORING
3 months ago - at 10/20/2025 05:05PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 months ago - at 10/20/2025 04:26PM
We are currently experiencing issues with Voice Agent calls within Contact Center Pro stemming from the current issues with AWS. The ServiceTitan team has identified a solution which will be deployed shortly to resume normal operations
source IsDown
Possible Outage Indicated by User Reports
Reports started about 2 hours before official outage was reported
Latest ServiceTitan outages
Performance Issues - 2 days ago
Contact Center Pro Issues - 7 days ago
Phones Pro Issues - about 1 month ago
Schedule Engine and Contact Center Pro Voice Assistant - Intermittent Slowness - about 2 months ago
Delayed Call Bubbles - 2 months ago
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