Outage in ServiceTitan

Schedule Engine and Contact Center Pro Voice Assistant - Intermittent Slowness

Resolved Minor
November 18, 2025 - Started 26 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are Monitoring issues with Scheduling Pro and the Contact Center Pro Voice Agent due to a widespread third-party outage, which may cause some ServiceTitan users to experience intermittent slowness when accessing these resources. We will update the status page here as soon as more information becomes available. Thank you for your patience!

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Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 11/18/2025 06:23PM

We have not seen any further issues with Scheduling Pro and the Contact Center Pro Voice Agent and have confirmed the underlying cause to be resolved. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!

MONITORING 26 days ago - at 11/18/2025 06:00PM

Regarding the recent issues with Scheduling Pro and the Contact Center Pro Voice Agent, the necessary actions have been taken, and we believe the underlying cause is resolved. We are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!

MONITORING 26 days ago - at 11/18/2025 03:35PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 26 days ago - at 11/18/2025 02:01PM

We are Monitoring issues with Scheduling Pro and the Contact Center Pro Voice Agent due to a widespread third-party outage, which may cause some ServiceTitan users to experience intermittent slowness when accessing these resources. We will update the status page here as soon as more information becomes available. Thank you for your patience!

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