Outage in ServiceTitan
Phones Pro Issues
Resolved MinorIncident Report
We are currently experiencing issues with Phones Pro, so ServiceTitan Phones Pro users may be unable to receive inbound calls or make outbound calls. Our 3rd party provider is currently investigating the cause.
For users affected by the issue, please enable the Call Continuity feature: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#turn-on-call-continuity until services are fully restored.
We will update the status page here as soon as more information becomes available. Thank you for your patience!
Components affected
ServiceTitan Phones ProNeed to monitor ServiceTitan outages?
One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 12/09/2025 06:53PM
This incident has been resolved.
To disable the Call Continuity feature, please see: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#disable-the-continuity-number
Thank you!
MONITORING
5 days ago - at 12/09/2025 06:33PM
Our provider has implemented a fix and we are monitoring the results.
To disable the Call Continuity feature, please see: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#disable-the-continuity-number
We will update the status page here as soon as more information becomes available. Thank you for your patience!
INVESTIGATING
5 days ago - at 12/09/2025 06:18PM
We are currently experiencing issues with Phones Pro, so ServiceTitan Phones Pro users may be unable to receive inbound calls or make outbound calls. Our 3rd party provider is currently investigating the cause.
For users affected by the issue, please enable the Call Continuity feature: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#turn-on-call-continuity until services are fully restored.
We will update the status page here as soon as more information becomes available. Thank you for your patience!
Latest ServiceTitan outages
Delayed Call Bubbles - about 1 month ago
CC Pro Service Interruption - about 1 month ago
Contact Center Pro - Loading Issues - about 2 months ago
Contact Center Pro - Intermittent issues affecting Voice Agent calls - about 2 months ago
Status Aggregator for All Your Third-Party Services
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4600 services available
Integrations with
