Outage in Sharpen

Sharpen Q degradation

Resolved Minor
November 07, 2022 - Started almost 3 years ago - Lasted 43 minutes
Official incident page

Incident Report

We are actively investigating impact to our IZ1 (app.iz1.sharpen.cx) isolation zone which may be causing intermittent Sharpen Q interruption including call failure and general slowness. We have all necessary resources engaged to resolve the issue as soon as possible.
Components affected
Sharpen API Sharpen Outbound Voice Sharpen app.iz1.sharpen.cx Sharpen Inbound Voice Sharpen Q
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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 11/07/2022 04:15PM

This incidend is confirmed to be fully resolved.

MONITORING almost 3 years ago - at 11/07/2022 03:53PM

Our recent fix continues to show recovery. Operations have returned to normal. If your users are still experiencing issues, it is recommended to log out and back in to clear out any potentially stuck problematic state. We will continue to monitor for full sustained recovery.

IDENTIFIED almost 3 years ago - at 11/07/2022 03:46PM

We have implemented changes to correct the behavior. We're starting to see early signs of recovery, but full restoration may take a bit longer to fully propogate. We will continue testing and monitoring until full restoration has been confirmed.

INVESTIGATING almost 3 years ago - at 11/07/2022 03:35PM

We are actively investigating impact to our IZ1 (app.iz1.sharpen.cx) isolation zone which may be causing intermittent Sharpen Q interruption including call failure and general slowness. We have all necessary resources engaged to resolve the issue as soon as possible.

Latest Sharpen outages

Test Incident - 10 days ago
Inbound Calls leveraging VCX/CX Experiencing Dead-Air - IZ1 - 14 days ago
Call Routing Issues - Unexpected Disconnects - 28 days ago
IZ1 Logic+ Inbound Calls result in Dead air - about 2 months ago
IZ1 Logic+ Delays and Routing Issues - about 2 months ago

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