Outage in Sharpen

Sharpen Q (IZ1) Service Disruption

Resolved Major
March 30, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are aware of a potential service disruption. We have all necessary resources engaged to restore service. Additional details will be provided soon.
Components affected
Sharpen Q Sharpen app.iz1.sharpen.cx Sharpen Inbound Voice Sharpen Outbound Voice
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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/30/2023 10:15PM

This issue is resolved.

MONITORING over 2 years ago - at 03/30/2023 09:51PM

We have identified the failure point and performed initial recovery steps. Test interactions, both inbound and outbound from Sharpen Q, are working as expected.

INVESTIGATING over 2 years ago - at 03/30/2023 09:29PM

We have continued our path to narrowing in on the issue, but have no identified the cause. All necessary resources continue to be engaged until this is resolved.

INVESTIGATING over 2 years ago - at 03/30/2023 09:04PM

We have narrowed in on the fault zone of the issue and are working to identify the source of the issue. All necessary resources continue to be engaged until this is resolved.

INVESTIGATING over 2 years ago - at 03/30/2023 08:43PM

We are aware of a service disruption to our IZ1 (app.iz1.sharpen.cx) environment. We have all necessary resources engaged to restore service. Additional details will be provided soon.

INVESTIGATING over 2 years ago - at 03/30/2023 08:42PM

We are aware of a potential service disruption. We have all necessary resources engaged to restore service. Additional details will be provided soon.

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