Outage in Sharpen
Outbound dialing impact
Resolved MajorIncident Report
We've received communication outlining some issues being experienced by agents placing outbound calls in Sharpen Q via the 'Place Call' button on an interaction or switching between interactions. This is currently under investigation and we'll update shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 10/26/2023 02:02PM
This incident has been resolved.
MONITORING
almost 2 years ago - at 10/26/2023 01:45PM
The fix has been released and validated. Users will no longer experience this issue. We will monitor for the next 15 minutes.
IDENTIFIED
almost 2 years ago - at 10/26/2023 01:43PM
We have identified the issue and are working on a fix.
INVESTIGATING
almost 2 years ago - at 10/26/2023 01:38PM
We've received communication outlining some issues being experienced by agents placing outbound calls in Sharpen Q via the 'Place Call' button on an interaction or switching between interactions. This is currently under investigation and we'll update shortly.
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