"Unknown Caller" Caller ID name

Since 3:39 PM EDT, we have observed about 90% recovery from our CNAM carrier, resulting in a small amount experiencing the original "Unknown caller" symptom. We extended the monitoring period in anticipation of 100% recovery within normal business hours, but it has not yet been observed. We continue to request updates from our carrier in effort to expedite full resolution.

Since the observed impact is now below our Severity 4 impact levels, we are resolving this notification and resuming updates with individually impacted customers. Should you have continued concerns regarding this impact, open a support request at support.sharpencx.com

Our vendor has implemented a resolution and is currently monitoring results.

Our vendor has identified the cause of this incident and is working towards a resolution.

We are aware of an issue impacting caller ID names displaying as "Unknown Caller". This is an expected fallback for a name lookup failure with our carrier. We are currently working with our vendor to resolve.