Outage in SheerID

Increased verification latency

Resolved Minor
July 17, 2025 - Started 4 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating reports of increased verification latency across multiple program types. Some customers may notice delays when submitting verification requests. All other platform features and functions remain operational.
Components affected
SheerID Medical programs SheerID Faculty programs SheerID First Responder programs SheerID Military programs SheerID Student programs

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/18/2025 12:11AM

This incident has been resolved.

INVESTIGATING 4 months ago - at 07/17/2025 08:08PM

We are investigating reports of increased verification latency across multiple program types.

Some customers may notice delays when submitting verification requests.

All other platform features and functions remain operational.

Latest SheerID outages

Military programs: degraded performance - 4 days ago
MySheerID Reporting Down - about 2 months ago
MySheerID Customer Service Search - 2 months ago
Service disruption: increased verification latency and reporting issues - 5 months ago
Military programs: degraded performance - 8 months ago

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