Outage in SheerID

Increased verification latency

Resolved Minor

July 17, 2025 - Started 7 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating reports of increased verification latency across multiple program types. Some customers may notice delays when submitting verification requests. All other platform features and functions remain operational.

Components affected

SheerID Student programs SheerID Military programs SheerID First Responder programs SheerID Faculty programs SheerID Medical programs

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 07/18/2025 12:11AM

This incident has been resolved.

INVESTIGATING 7 months ago - at 07/17/2025 08:08PM

We are investigating reports of increased verification latency across multiple program types.

Some customers may notice delays when submitting verification requests.

All other platform features and functions remain operational.

Latest SheerID outages

System degradation: Document review - 7 days ago

API Latency - 19 days ago

Military programs: degraded performance - 4 months ago

MySheerID Reporting Down - 5 months ago

MySheerID Customer Service Search - 6 months ago

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