SheerID experienced increased API latency that caused delays when customers submitted verification requests across all program types including Student, Military, First Responder, Faculty, and Medical programs. The incident lasted 22 minutes and was resolved after implementing a fix and monitoring the results.
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This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are investigating reports of increased API latency and will provide updates as we resolve the issue.
Some customers may notice delays when submitting verification requests.
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