Outage in SheerID
Increased API latency
Resolved MajorIncident Report
Summary AI Generated
SheerID experienced increased API latency that caused delays when customers submitted verification requests across all program types including Student, Military, First Responder, Faculty, and Medical programs. The incident lasted 22 minutes and was resolved after implementing a fix and monitoring the results.
We are investigating reports of increased API latency and will provide updates as we resolve the issue.
Some customers may notice delays when submitting verification requests.
Components affected
SheerID Student programs SheerID Military programs SheerID First Responder programs SheerID Faculty programs SheerID Medical programs SheerID APITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 05/29/2026 11:34PM
This incident has been resolved.
MONITORING
14 days ago - at 05/29/2026 11:21PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
14 days ago - at 05/29/2026 11:15PM
We are investigating reports of increased API latency and will provide updates as we resolve the issue.
Some customers may notice delays when submitting verification requests.
Latest SheerID outages
Increased API latency - about 1 month ago
Increased API latency - 2 months ago
System degradation: Document review - 4 months ago
API Latency - 5 months ago
Military programs: degraded performance - 8 months ago
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