Outage in SheerID
Increased API latency
Resolved MinorIncident Report
Summary AI Generated
SheerID experienced increased API latency and elevated error rates for approximately 1.5 hours on October 14, 2026, beginning around 6:30 AM PT. A database cluster issue caused verification requests to fail or respond slowly across Student, Military, First Responder, Faculty, and Medical programs, with end users unable to load or submit verification forms and webhook notifications delayed due to a backlog. The root cause was identified and resolved, restoring normal service by 15:45 UTC.
We are investigating reports of increased API latency and will provide updates as we resolve the issue.
Some customers may notice delays when submitting verification requests.
Components affected
SheerID Medical programs SheerID Military programs SheerID First Responder programs SheerID Faculty programs SheerID Student programs SheerID APITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
30 days ago - at 10/14/2026 03:45PM
This incident has been resolved.
IDENTIFIED
30 days ago - at 10/14/2026 03:28PM
Identified: We've identified the cause, a problem in our database cluster, and are working on a fix. Error rates have dropped in the last few minutes but are still above normal. Some verification requests are still failing or responding slowly. Notifications about verification results, including webhooks, are delayed because of a backlog. We'll post the next update by 9:00 AM PT.
INVESTIGATING
30 days ago - at 10/14/2026 03:08PM
Investigating: We've traced the errors to slow responses from one of our databases. We're still working to find the cause of the slowdown. Many verification requests and API calls to services.sheerid.com are failing or responding slowly. Some MySheerID portal requests are also failing. We'll post the next update by 8:30 AM PT.
INVESTIGATING
30 days ago - at 10/14/2026 02:41PM
Since about 6:30 AM PT (13:30 UTC) on October 14, many verification requests are failing or responding slowly. End users may see a verification form that won't load or won't submit. API calls to services.sheerid.com may return errors or time out. Some MySheerID portal requests are also failing. We're investigating and will post the next update by 8:00 AM PT.
INVESTIGATING
30 days ago - at 10/14/2026 02:16PM
We are investigating reports of increased API latency and will provide updates as we resolve the issue.
Some customers may notice delays when submitting verification requests.
Latest SheerID outages
Increased API latency - This is a continuation/recurrence of the issue resolved earlier today. - 29 days ago
Latency and Timeouts in API endpoints - 3 months ago
Increased API latency - 6 months ago
Increased API latency - 6 months ago
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