Outage in SheerID
Latency and Timeouts in API endpoints
Resolved MajorIncident Report
Summary AI Generated
SheerID experienced heightened latency and timeouts across API endpoints, including getVerificationDetails, also impacting MySheerID. The incident lasted approximately 32 minutes before being resolved.
We're investigating heightened latency and timeouts in some API endpoints, including getVerificationDetails.
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 08/28/2026 04:41PM
This incident has been resolved.
INVESTIGATING
19 days ago - at 08/28/2026 04:10PM
We're investigating heightened latency and timeouts in some API endpoints, including getVerificationDetails.
Latest SheerID outages
Increased API latency - 4 months ago
Increased API latency - 4 months ago
Increased API latency - 5 months ago
System degradation: Document review - 7 months ago
API Latency - 8 months ago
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