Outage in SheerID
Verification forms and My.SheerID.com degraded performance
Resolved MinorIncident Report
Summary AI Generated
SheerID experienced 22 minutes of degraded performance affecting verification forms and My.SheerID.com, impacting multiple programs including Student, Military, First Responder, Faculty, and Medical, as well as Reporting. A fix was identified and deployed, fully resolving the incident by 22:24 UTC on October 29, 2026. Shoppers who encountered errors during the outage can retry by reloading the form, as no data was saved from failed attempts.
The cause has been identified and the fix has rolled out. We are monitoring the fix.
Shoppers who got an error should reload the form and try again. The failed attempts didn't save anything, so data loss is not expected.
Components affected
SheerID Student programs SheerID Reporting SheerID First Responder programs SheerID My SheerID Faculty programs SheerID Medical programs SheerID Military programsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 10/29/2026 10:24PM
The fix was live as of around 22:03 UTC. After a monitoring period, it is now considered resolved.
MONITORING
14 days ago - at 10/29/2026 10:03PM
The cause has been identified and the fix has rolled out. We are monitoring the fix.
Shoppers who got an error should reload the form and try again. The failed attempts didn't save anything, so data loss is not expected.
Latest SheerID outages
Increased API latency - This is a continuation/recurrence of the issue resolved earlier today. - 29 days ago
Increased API latency - 30 days ago
Latency and Timeouts in API endpoints - 3 months ago
Increased API latency - 6 months ago
Increased API latency - 6 months ago
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