Outage in SheerID

MySheerID Reporting Down

Resolved Major
September 15, 2025 - Started about 2 months ago - Lasted 1 day
Official incident page

Incident Report

Reports of MySheerID reporting getting stuck in pending status. Our engineering team is investigating this issue currently.
Components affected
SheerID Reporting

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/16/2025 07:43PM

This incident has been resolved. We suggest re-running any reports you had stuck in pending

INVESTIGATING about 2 months ago - at 09/15/2025 05:34PM

Reports of MySheerID reporting getting stuck in pending status. Our engineering team is investigating this issue currently.

Latest SheerID outages

Military programs: degraded performance - 5 days ago
MySheerID Customer Service Search - 2 months ago
Increased verification latency - 4 months ago
Service disruption: increased verification latency and reporting issues - 5 months ago
Military programs: degraded performance - 8 months ago

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