Outage in SheerID

System degradation: Document review

Resolved Major

February 09, 2026 - Started 28 days ago - Lasted about 1 hour
Official incident page

Incident Report

We have discovered an issue causing delays for document review.

Components affected

SheerID Student programs SheerID Military programs SheerID First Responder programs SheerID Faculty programs SheerID Medical programs

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Latest Updates ( sorted recent to last )

RESOLVED 28 days ago - at 02/10/2026 02:18AM

This incident has been resolved.

MONITORING 28 days ago - at 02/10/2026 01:25AM

A fix has been rolled out, we are currently monitoring.

IDENTIFIED 28 days ago - at 02/10/2026 01:18AM

We have discovered an issue causing delays for document review.

Latest SheerID outages

API Latency - about 1 month ago

Military programs: degraded performance - 4 months ago

MySheerID Reporting Down - 6 months ago

MySheerID Customer Service Search - 7 months ago

Increased verification latency - 8 months ago

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