Outage in SheerID

System degradation: Document review

Resolved Major

February 10, 2026 - Started 7 days ago - Lasted about 1 hour
Official incident page

Incident Report

We have discovered an issue causing delays for document review.

Components affected

SheerID Student programs SheerID Military programs SheerID First Responder programs SheerID Faculty programs SheerID Medical programs

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Latest Updates ( sorted recent to last )

RESOLVED 7 days ago - at 02/10/2026 02:18AM

This incident has been resolved.

MONITORING 7 days ago - at 02/10/2026 01:25AM

A fix has been rolled out, we are currently monitoring.

IDENTIFIED 7 days ago - at 02/10/2026 01:18AM

We have discovered an issue causing delays for document review.

Latest SheerID outages

API Latency - 19 days ago

Military programs: degraded performance - 4 months ago

MySheerID Reporting Down - 5 months ago

MySheerID Customer Service Search - 6 months ago

Increased verification latency - 7 months ago

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