Outage in SheerID
Increased API latency
Resolved MinorIncident Report
Summary AI Generated
SheerID experienced increased API latency for 7 minutes, affecting verification request submissions across First Responder, Faculty, Medical, Student, and Military programs. Customers experienced delays when submitting verification requests during this period. The incident was resolved after investigation and monitoring.
We are investigating reports of increased API latency and will provide updates as we resolve the issue.
Some customers may notice delays when submitting verification requests.
Components affected
SheerID API SheerID First Responder programs SheerID Faculty programs SheerID Medical programs SheerID Student programs SheerID Military programsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 04/13/2026 02:10PM
This incident has been resolved.
INVESTIGATING
6 days ago - at 04/13/2026 02:06PM
We are investigating reports of increased API latency and will provide updates as we resolve the issue.
Some customers may notice delays when submitting verification requests.
Latest SheerID outages
System degradation: Document review - 2 months ago
API Latency - 3 months ago
Military programs: degraded performance - 6 months ago
MySheerID Reporting Down - 7 months ago
MySheerID Customer Service Search - 8 months ago
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