Outage in Shelf

AWS Outage in the US region

Resolved Minor
September 09, 2022 - Started about 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

The issue has been identified and a fix is being implemented.
Components affected
Shelf Emails Shelf Authentication Shelf Search Shelf Insights & Analytics Shelf Content Publication Workflow Shelf Genesys PureCloud Integration Shelf Self-Service Portals

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Latest Updates ( sorted recent to last )
IDENTIFIED about 3 years ago - at 09/09/2022 06:40PM

We see positive signs of recovery, but occasional errors might still occur.

IDENTIFIED about 3 years ago - at 09/09/2022 03:42PM

One of the underlying core AWS services is experiencing a severe outage. See https://health.aws.amazon.com/health/status.

Most of the Shelf functionality is impacted. Users experience intermittent errors.

IDENTIFIED about 3 years ago - at 09/09/2022 03:36PM

The issue has been identified and a fix is being implemented.

Latest Shelf outages

US region: Ongoing upstream provider degradation causing intermittent errors across multiple services - 10 days ago
Investigating: sign-in issues - 10 days ago
Search Timeouts - 13 days ago
Service Availability Incident: Elevated 5xx Errors Across Regions - about 2 months ago
Investigating: SSO login failures across regions - about 2 months ago

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