Outage in Sherweb

Potential issue detected on our services

Resolved Minor

October 09, 2025 - Started 6 months ago - Lasted about 17 hours
Official incident page

Incident Report

A possible issue affecting some services has been detected. Symptoms include: Unable to reach internal services, C2, Performance Cloud Our system administrators are investigating to determine the cause and potential impact. Please check back with this status page for developments regarding this issue. Thank you for your patience. Our apologies for any inconvenience caused. Best regards, The Sherweb Technical Support Team

Components affected

Sherweb Performance Cloud VMware – Montreal, Canada Sherweb Cloud Servers – Charlotte, USA Sherweb Performance Cloud Sherweb Production Sherweb Pre-Production Sherweb Cloud Databases – Montreal, Canada Sherweb In-House Archiving Sherweb Performance Cloud VMware – Charlotte, USA Sherweb Cloud Servers – Ashburn, USA Sherweb Hosted Services Sherweb Dedicated Servers – Charlotte, USA Sherweb USA Sherweb Veeam Cloud Backup and Recovery - Montreal, Canada Sherweb Exchange 2019 Sherweb Veeam Cloud Backup and Recovery - Ashburn, USA Sherweb Canada Sherweb Europe Sherweb Data Warehouse Sherweb C2 ITSM Sherweb Performance Cloud VMware – Ashburn, USA Sherweb Performance Cloud VMware - Quebec, Canada Sherweb Cloud Servers – Montreal, Canada Sherweb Microsoft Exchange

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Latest Updates ( sorted recent to last )

INFORMATIONAL 6 months ago - at 10/09/2025 07:13PM

A possible issue affecting some services has been detected. Symptoms include: Unable to reach internal services, C2, Performance Cloud
Our system administrators are investigating to determine the cause and potential impact.
Please check back with this status page for developments regarding this issue.
Thank you for your patience. Our apologies for any inconvenience caused.
Best regards,
The Sherweb Technical Support Team

INFORMATIONAL 6 months ago - at 10/09/2025 07:38PM

Update:Some Services are returning but performance is degraded.Our system administrators are still investigating.Please check back with this status page for developments regarding this issue.Thank you for your patience. Our apologies for any inconvenience caused.Best regards,The Sherweb Technical Support Team

INFORMATIONAL 6 months ago - at 10/09/2025 07:59PM

The issue has been identified and our administrators are working to resolve the issue as quickly as possible.Please check back with this status page for developments regarding this issue.Thank you for your patience. Our apologies for any inconvenience caused.Best regards,The Sherweb Technical Support Team

INFORMATIONAL 6 months ago - at 10/09/2025 08:33PM

Update:The issue has been identified and our administrators are working to resolve the issue as quickly as possible.Please check back with this status page for developments regarding this issue.Thank you for your patience. Our apologies for any inconvenience caused.Best regards,The Sherweb Technical Support Team

INFORMATIONAL 6 months ago - at 10/09/2025 09:18PM

Update: The issue has been identified and our administrators are working with equipment vendor to resolve the issue as quickly as possible.Please check back with this status page for developments regarding this issue.Thank you for your patience. Our apologies for any inconvenience caused.Best regards,The Sherweb Technical Support Team

INFORMATIONAL 6 months ago - at 10/09/2025 10:20PM

Update: The issue has been identified and our administrators are still working with equipment vendor to resolve the issue as quickly as possible.Please check back with this status page for developments regarding this issue.Thank you for your patience. Our apologies for any inconvenience caused.Best regards,The Sherweb Technical Support Team

INFORMATIONAL 6 months ago - at 10/09/2025 10:58PM

INFORMATIONAL 6 months ago - at 10/10/2025 12:06AM

Update: Equipment vendor is now onsite and working with our administrators on restoring services. Next update will be in 1 hour.Please check back with this status page for developments regarding this issue.Thank you for your patience. Our apologies for any inconvenience caused.Best regards,The Sherweb Technical Support Team

INFORMATIONAL 6 months ago - at 10/10/2025 01:14AM

Update: Equipment vendor is now onsite and progressing with our administrators on restoring services. Next update will be in 1 hour.Please check back with this status page for developments regarding this issue.Thank you for your patience. Our apologies for any inconvenience caused.Best regards,The Sherweb Technical Support Team

INFORMATIONAL 6 months ago - at 10/10/2025 02:44AM

Update: Equipment vendor is still progressing with our administrators on restoring services. Next update will be in 1 hour.Please check back with this status page for developments regarding this issue.Thank you for your patience. Our apologies for any inconvenience caused.Best regards,The Sherweb Technical Support Team

INFORMATIONAL 6 months ago - at 10/10/2025 05:22AM

Update: Equipment vendor is still progressing with our administrators on restoring services. Next update will be in 2 hour.Please check back with this status page for developments regarding this issue.Thank you for your patience. Our apologies for any inconvenience caused.Best regards,The Sherweb Technical Support Team

INFORMATIONAL 6 months ago - at 10/10/2025 05:40AM

Update: Services are now progressively coming back online. Validation Testing in progress. Next update in 1 hour.Please check back with this status page for developments regarding this issue.Thank you for your patience. Our apologies for any inconvenience caused.Best regards,The Sherweb Technical Support Team

INFORMATIONAL 6 months ago - at 10/10/2025 06:48AM

Update:
Services are now back online. Validation Testing is completed.Please validate that your performance cloud virtual machines are back online, if you have taken any action on virtual machines during the issue these virtual machines may be powered off.

Best regards,

The Sherweb Technical Support Team

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