Outage in Sherweb

Potential issue detected on Bitdefender provisioning

Resolved Minor

March 11, 2026 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

A possible issue affecting Bitdefender provisioning from Cumulus portal has been detected. Symptoms include: Changes made in Cumulus to add or remove Bitdefender subscriptions may take longer than usual to be reflected in the Bitdefender service. Our system administrators are investigating to determine the cause and potential impact. Please check back with this status page for developments regarding this issue. Thank you for your patience. Our apologies for any inconvenience caused. Best regards, The Sherweb Technical Support Team

Components affected

Sherweb External Marketplace Services Sherweb Bitdefender

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Latest Updates ( sorted recent to last )

INFORMATIONAL about 2 months ago - at 03/11/2026 01:10PM

A possible issue affecting Bitdefender provisioning from Cumulus portal has been detected. Symptoms include: Changes made in Cumulus to add or remove Bitdefender subscriptions may take longer than usual to be reflected in the Bitdefender service.
Our system administrators are investigating to determine the cause and potential impact.
Please check back with this status page for developments regarding this issue.
Thank you for your patience. Our apologies for any inconvenience caused.
Best regards,
The Sherweb Technical Support Team

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