Outage in ShipEngine
ShipEngine Sandbox Carrier Service Disruption - FedEx rating and label creation
Resolved Minor
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Outage Details
Components affected
ShipEngine FedEx SandboxLatest Updates ( sorted recent to last )
This incident has been resolved.
We continue to see "General Failure" errors in response to rate requests made to the FedEx test environment.
Attempts to create FedEx labels in the test environment are receiving the error response "An unexpected error occurred".
We have started seeing an improvement with rating FedEx shipments in the sandbox.
A portion of attempts still return the following error: "A shipping carrier error occurred: General Failure.", however this has become increasingly intermittent.
Label creation for FedEx ground services has been restored.
The ability to rate FedEx shipments remains degraded.
We are continuing to monitor for improvement.
We are continuing to monitor for improvement.
We are aware of issues within the FedEx test environment that are causing FedEx rates to be largely unavailable in the ShipEngine Sandbox. Similarly, creation of test labels using certain services may be blocked.
We are continuing to monitor for improvement.
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