Outage in ShipEngine
Issues applying Shipsurance coverage
Resolved Minor
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Outage Details
We are investigating reports of the error "Ineligible to use Shipsurance" being returned on attempts to created labels which specify the application of Shipsurance coverage for some users.
Components affected
ShipEngine ShipSuranceLatest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 09/14/2023 10:55PM
This incident has been resolved.
MONITORING
over 1 year ago - at 09/14/2023 06:04PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
over 1 year ago - at 09/14/2023 04:15PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
over 1 year ago - at 09/14/2023 03:25PM
We are investigating reports of the error "Ineligible to use Shipsurance" being returned on attempts to created labels which specify the application of Shipsurance coverage for some users.
Latest ShipEngine outages
API Timeouts - 13 days ago
UPS SurePost & Ground Saver Changes - about 1 month ago
Unstable support chat functionality - about 2 months ago
Carrier Issues - Canada Post - 2 months ago
Inaccessible Support Chat - 2 months ago
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