Outage in ShipEngine

DPD Netherlands - Errors Upon Label Creation

Resolved Major
April 09, 2024 - Started 9 months ago - Lasted about 23 hours
Official incident page

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Outage Details

DPD Netherlands is experiencing issues when creating labels - "shipping carrier error occurred: Error: Unexpected close tag (Generic)" and "A shipping carrier error occurred: We are unable to process your request at this time - please try again later (Generic)." Our team is currently investigating the root cause.
Components affected
ShipEngine DPD
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 04/10/2024 12:54PM

This incident has been resolved.

INVESTIGATING 9 months ago - at 04/09/2024 02:19PM

DPD Netherlands is experiencing issues when creating labels - "shipping carrier error occurred: Error: Unexpected close tag (Generic)" and "A shipping carrier error occurred: We are unable to process your request at this time - please try again later (Generic)."

Our team is currently investigating the root cause.

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