Outage in ShipEngine

Unable to create UPS labels

Resolved Major
June 13, 2024 - Started 6 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating widespread reports of issues creating UPS labels. A 400 response has been observed with the following error message returned on attempts to create UPS labels: "License system not available"
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 06/13/2024 07:09PM

This incident has been resolved.

INVESTIGATING 6 months ago - at 06/13/2024 05:29PM

We are currently investigating widespread reports of issues creating UPS labels.

A 400 response has been observed with the following error message returned on attempts to create UPS labels:
"License system not available"

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