Outage in ShipEngine
Issues chatting with ShipEngine support
Resolved Major
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Outage Details
Components affected
ShipEngine Chat SupportLatest Updates ( sorted recent to last )
This incident has been resolved.
We are continuing to work on a fix for this issue.
We are looking into reports from users indicating that they are unable to continue communicating via chat once an initial reply has been received from a ShipEngine support agent.
User messages show as undelivered and support agents are not seeing them.
You may reach support directly at support@shipengine.com if needed while this problem exists.
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