Outage in ShipEngine

Timeouts getting UPS rates and labels

Resolved Major
July 19, 2024 - Started about 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating reports of higher than usual occurrences of timed out requests to get rates and labels which specify a UPS carrier.
Components affected
ShipEngine UPS US
Latest Updates ( sorted recent to last )
INVESTIGATING about 1 year ago - at 07/19/2024 07:26PM

We are investigating reports of higher than usual occurrences of timed out requests to get rates and labels which specify a UPS carrier.

Latest ShipEngine outages

carrier_id and warehouse-id not found errors when rating and creating labels - 17 days ago
Canada Post: International Shipments to the US - about 1 month ago
International Shipment Requirements - about 2 months ago
Account Dashboard Access Issues - about 2 months ago
UPS Rating Inconsistencies - about 2 months ago

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