Outage in ShipEngine

Elevated error rate creating UPS labels and rating UPS shipments

Resolved Major
August 05, 2024 - Started about 1 year ago - Lasted 2 days
Official incident page

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Outage Details

We are aware of and investigating issues rating and creating labels with UPS.
Components affected
ShipEngine UPS US
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/07/2024 10:36PM

UPS has reported the issue as resolved at this time.

MONITORING about 1 year ago - at 08/06/2024 05:29PM

UPS has not yet reported the underlying issue as resolved.
A workaround implemented yesterday continues to allow for labels to be created and rates to be retrieved for existing UPS account connections.

We are currently seeing issues creating new UPS account connections in ShipEngine.

MONITORING about 1 year ago - at 08/05/2024 10:12PM

We have seen a substantial improvement and are no longer seeing errors from the UPS API at this time.
You should once again be able to process UPS labels and get rates successfully.

We are continuing to monitor to ensure a full resolution.

INVESTIGATING about 1 year ago - at 08/05/2024 08:09PM

UPS has confirmed they are experiencing a technical outage. They have not yet provided an ETA for resolution.

IDENTIFIED about 1 year ago - at 08/05/2024 03:57PM

UPS has confirmed they are experiencing a technical outage.

INVESTIGATING about 1 year ago - at 08/05/2024 02:13PM

We are aware of and investigating issues rating and creating labels with UPS.

Latest ShipEngine outages

carrier_id and warehouse-id not found errors when rating and creating labels - 17 days ago
Canada Post: International Shipments to the US - about 1 month ago
International Shipment Requirements - about 2 months ago
Account Dashboard Access Issues - about 2 months ago
UPS Rating Inconsistencies - about 2 months ago

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