Outage in ShipEngine

Timeouts accessing ShipEngine API

Resolved Major
September 26, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We have received reports of widespread timeouts impacting multiple ShipEngine API endpoints and the account dashboard. Engineering is investigating the cause and working towards a resolution.
Components affected
ShipEngine API
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/26/2024 05:13PM

This incident has been resolved.

MONITORING 3 months ago - at 09/26/2024 04:40PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 months ago - at 09/26/2024 04:25PM

We have received reports of widespread timeouts impacting multiple ShipEngine API endpoints and the account dashboard.

Engineering is investigating the cause and working towards a resolution.

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