Outage in ShipEngine

504 Timeout Errors

Resolved Major
December 10, 2024 - Started 12 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating reports of 504 timeout errors impacting label generation for FedEx.
Components affected
ShipEngine API
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 12/10/2024 04:15PM

This incident has been resolved.

MONITORING 11 days ago - at 12/10/2024 02:55PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 days ago - at 12/10/2024 02:52PM

We are continuing to work on a fix for this issue.

IDENTIFIED 11 days ago - at 12/10/2024 02:52PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 days ago - at 12/10/2024 02:17PM

We are investigating reports of 504 timeout errors impacting label generation for FedEx.

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