Outage in ShipEngine

Unstable support chat functionality

Resolved Major
March 21, 2025 - Started about 1 month ago - Lasted about 7 hours
Official incident page

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Outage Details

There is currently a technical issue preventing most chat messaged from reaching the support team via in-dashboard chat. We are currently working to correct this issue to restore chat capabilities. In the meantime the support team may be reached at support@shipengine.com
Components affected
ShipEngine Chat Support
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/21/2025 10:17PM

This incident has been resolved.

INVESTIGATING about 1 month ago - at 03/21/2025 03:40PM

There is currently a technical issue preventing most chat messaged from reaching the support team via in-dashboard chat.
We are currently working to correct this issue to restore chat capabilities.

In the meantime the support team may be reached at support@shipengine.com

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