Outage in ShipEngine

UPS SurePost & Ground Saver Changes

Resolved Minor
April 02, 2025 - Started about 1 month ago - Lasted 29 days
Official incident page

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Outage Details

Starting April 2, 2025, UPS will replace the name SurePost® with Ground Saver® as its economy product. This change will appear in all shipping, billing, pricing systems, and labels. For Ground Saver, the free Declared Value Coverage will be reduced from $100 to $20. To make up the difference, customers can purchase ParcelGuard on ShipStation API starting at $0.99 per $100 of insured value. For more info: https://help.shipengine.com/hc/en-us/articles/26099415057435-ParcelGuard
Components affected
ShipEngine UPS US
Latest Updates ( sorted recent to last )
MONITORING about 1 month ago - at 04/02/2025 03:24PM

Starting April 2, 2025, UPS will replace the name SurePost® with Ground Saver® as its economy product. This change will appear in all shipping, billing, pricing systems, and labels.

For Ground Saver, the free Declared Value Coverage will be reduced from $100 to $20. To make up the difference, customers can purchase ParcelGuard on ShipStation API starting at $0.99 per $100 of insured value.

For more info: https://help.shipengine.com/hc/en-us/articles/26099415057435-ParcelGuard

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