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Outage in ShipEngine

UPS Aircraft Accident Impacts

Resolved Minor
November 07, 2025 - Started 6 months ago - Lasted 2 months
Official incident page

Incident Report

An aircraft accident has taken place at Worldport, UPS’s main hub in the United States. As a result, UPS is making the some operational adjustments: The money-back guarantee (also known as the UPS® Service Guarantee) is currently active for some Air and International services, see details here.
Components affected
ShipEngine UPS US

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/09/2026 09:54PM

This incident has been resolved.

MONITORING 6 months ago - at 11/07/2025 10:13PM

An aircraft accident has taken place at Worldport, UPS’s main hub in the United States. As a result, UPS is making the some operational adjustments:

The money-back guarantee (also known as the UPS® Service Guarantee) is currently active for some Air and International services, see details here.

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