Outage in ShipStation

USPS Tracking Error - Counterfeit Postage

Resolved Minor
January 12, 2024 - Started 10 months ago - Lasted 7 days
Official incident page

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Outage Details

USPS is actively investigating the issue surrounding tracking not being displayed due to the package being counterfeit. Our team has confirmed that these labels are valid and can be used to ship normally. We appreciate your patience as we continue to work to resolve the underlying issue.
Components affected
ShipStation Stamps.com
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 01/19/2024 09:09PM

This incident has been resolved.

IDENTIFIED 10 months ago - at 01/12/2024 11:26PM

USPS is actively investigating the issue surrounding tracking not being displayed due to the package being counterfeit. Our team has confirmed that these labels are valid and can be used to ship normally. We appreciate your patience as we continue to work to resolve the underlying issue.

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