Outage in Shopify
Some POS transactions are not completing on iOS devices Actions
Resolved MajorIncident Report
Some POS transactions are not completing on iOS devices, we are currently investigating and will keep you updated.
Components affected
Shopify Point of SaleTrusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/24/2025 08:52PM
Between 16:31 UTC and 19:48 UTC, we experienced an issue due to which some POS transactions could not be completed as expected. A fix was implemented at 17:44 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed. Merchants still experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.
MONITORING
10 months ago - at 06/24/2025 08:19PM
A fix for this issue has been implemented and is now being monitored. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.
INVESTIGATING
10 months ago - at 06/24/2025 07:02PM
We are continuing to investigate the issue and will provide updates as soon as possible. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.
INVESTIGATING
10 months ago - at 06/24/2025 06:23PM
The earlier fix has reduced the number of checkouts not completing for iOS POS devices. We are continuing our investigation to address the remaining incompletions.
MONITORING
10 months ago - at 06/24/2025 06:12PM
We are continuing to monitor the results of the fix and are seeing recovery.
MONITORING
10 months ago - at 06/24/2025 05:55PM
We have identified the issue with our banking partners and a fix has been implemented. We are now in a monitoring period.
INVESTIGATING
10 months ago - at 06/24/2025 05:46PM
Some POS transactions are not completing on iOS devices, we are currently investigating and will keep you updated.
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