Outage in Shopify

Some Merchants are unable to select a new subscription plan

Resolved Minor
July 05, 2025 - Started 1 day ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue within the 'Plan' section of the Admin where some merchants are unable to change their Shopify subscription plans. The 'Subscribe' button may display a continuous loading indicator, preventing successful plan changes.
Components affected
Shopify Admin
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 07/05/2025 04:20PM

Between 13:44 UTC - 16:06 UTC, we experienced issues where some merchants were unable to select a new subscription plan. A fix was implemented at 15:43 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

MONITORING 1 day ago - at 07/05/2025 04:13PM

The issue has been resolved and subscription plans are working normally.

INVESTIGATING 1 day ago - at 07/05/2025 03:48PM

We are continuing to investigate and will keep you updated.

INVESTIGATING 1 day ago - at 07/05/2025 02:45PM

We are continuing to investigate and will keep you updated.

INVESTIGATING 1 day ago - at 07/05/2025 02:25PM

We are currently investigating an issue within the 'Plan' section of the Admin where some merchants are unable to change their Shopify subscription plans. The 'Subscribe' button may display a continuous loading indicator, preventing successful plan changes.

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