Outage in Shopify

Some Merchants are unable to select a new subscription plan

Resolved Minor
July 05, 2025 - Started 25 days ago - Lasted about 2 hours
Official incident page

Need to monitor Shopify outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Shopify, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating an issue within the 'Plan' section of the Admin where some merchants are unable to change their Shopify subscription plans. The 'Subscribe' button may display a continuous loading indicator, preventing successful plan changes.
Components affected
Shopify Admin
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 07/05/2025 04:20PM

Between 13:44 UTC - 16:06 UTC, we experienced issues where some merchants were unable to select a new subscription plan. A fix was implemented at 15:43 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

MONITORING 25 days ago - at 07/05/2025 04:13PM

The issue has been resolved and subscription plans are working normally.

INVESTIGATING 25 days ago - at 07/05/2025 03:48PM

We are continuing to investigate and will keep you updated.

INVESTIGATING 25 days ago - at 07/05/2025 02:45PM

We are continuing to investigate and will keep you updated.

INVESTIGATING 25 days ago - at 07/05/2025 02:25PM

We are currently investigating an issue within the 'Plan' section of the Admin where some merchants are unable to change their Shopify subscription plans. The 'Subscribe' button may display a continuous loading indicator, preventing successful plan changes.

Latest Shopify outages

Partner dashboard not loading correctly for some public apps - about 21 hours ago
Some Merchants encountering error messages within their admins - about 22 hours ago
PayPal Express providing error messages when activating the service as a third-party payment gateway - 1 day ago
Help Center support is unavailable for some merchants - 6 days ago
Shopify Payments not processing some payments - 9 days ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook