Outage in Shopify
Some Merchants are unable to select a new subscription plan
Resolved Minor
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Outage Details
We are currently investigating an issue within the 'Plan' section of the Admin where some merchants are unable to change their Shopify subscription plans. The 'Subscribe' button may display a continuous loading indicator, preventing successful plan changes.
Components affected
Shopify AdminLatest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 07/05/2025 04:20PM
Between 13:44 UTC - 16:06 UTC, we experienced issues where some merchants were unable to select a new subscription plan. A fix was implemented at 15:43 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
MONITORING
1 day ago - at 07/05/2025 04:13PM
The issue has been resolved and subscription plans are working normally.
INVESTIGATING
1 day ago - at 07/05/2025 03:48PM
We are continuing to investigate and will keep you updated.
INVESTIGATING
1 day ago - at 07/05/2025 02:45PM
We are continuing to investigate and will keep you updated.
INVESTIGATING
1 day ago - at 07/05/2025 02:25PM
We are currently investigating an issue within the 'Plan' section of the Admin where some merchants are unable to change their Shopify subscription plans. The 'Subscribe' button may display a continuous loading indicator, preventing successful plan changes.
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