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Outage in Shopify

Some Merchants are unable to select a new subscription plan

Resolved Minor
July 05, 2025 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue within the 'Plan' section of the Admin where some merchants are unable to change their Shopify subscription plans. The 'Subscribe' button may display a continuous loading indicator, preventing successful plan changes.
Components affected
Shopify Admin

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/05/2025 04:20PM

Between 13:44 UTC - 16:06 UTC, we experienced issues where some merchants were unable to select a new subscription plan. A fix was implemented at 15:43 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

MONITORING 10 months ago - at 07/05/2025 04:13PM

The issue has been resolved and subscription plans are working normally.

INVESTIGATING 10 months ago - at 07/05/2025 03:48PM

We are continuing to investigate and will keep you updated.

INVESTIGATING 10 months ago - at 07/05/2025 02:45PM

We are continuing to investigate and will keep you updated.

INVESTIGATING 10 months ago - at 07/05/2025 02:25PM

We are currently investigating an issue within the 'Plan' section of the Admin where some merchants are unable to change their Shopify subscription plans. The 'Subscribe' button may display a continuous loading indicator, preventing successful plan changes.

Latest Shopify outages

Merchants may experience issues when trying to access the Shopify admin - 3 days ago
Some merchants may experience delays or failures related to Shopify Flow and Webhooks - 4 days ago
Analytics and reports may not show updated information. - 8 days ago
Order details pages may not show fulfilled line item cards in Admin and POS - 8 days ago
Merchants may experience errors when using Shopify POS embedded apps - 26 days ago

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