Outage in Shopify
hCaptcha "Draw a box challenge" not working on non English language stores, that are eligible for Bot Protection
Resolved MinorIncident Report
Buyers presented with the hCaptcha "Draw a box challenge" are unable to interact with the challenge window. As a workaround the the other hCaptcha "Select the correct image from a set of options" challenge works as intended
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 07/16/2025 11:53AM
A fix has been implemented by hCaptcha at 11:45 UTC, which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
IDENTIFIED
10 months ago - at 07/16/2025 11:35AM
hCaptcha have identified the problem impacting the "Draw a box challenge" and are working on a solution.
INVESTIGATING
10 months ago - at 07/16/2025 10:38AM
We are continuing to investigate
INVESTIGATING
10 months ago - at 07/16/2025 10:24AM
Buyers presented with the hCaptcha "Draw a box challenge" are unable to interact with the challenge window. As a workaround the the other hCaptcha "Select the correct image from a set of options" challenge works as intended
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