Outage in Shopify

Some users are encountering error messages with admins, checkouts, storefronts, and POS

Resolved Major
July 18, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

Incident Report

Users may experience issues when trying to access the Shopify admins, storefronts or completing checkouts. These will appear as 500 errors. This is due to an issue with Google Cloud, see their Status Page here for additional information: https://status.cloud.google.com/regional/americas
Components affected
Shopify Checkout Shopify Point of Sale Shopify Admin Shopify Storefront

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/18/2025 06:23PM

Between 15:00 UTC and 16:47 UTC, a service disruption from our networking provider, Google Cloud (https://status.cloud.google.com/regional/americas), caused users to experience errors when accessing Shopify admins, storefronts, or completing checkouts. A fix was implemented at 16:47 UTC that resolved the issue. The monitoring period has ended and no further impact has been observed.

MONITORING 3 months ago - at 07/18/2025 05:47PM

We are continuing to monitor the performance of the fix, and the status of the Google Cloud incident (https://status.cloud.google.com/regional/americas). We will share more information as soon as possible.

MONITORING 3 months ago - at 07/18/2025 04:40PM

A fix for the issue has been applied. We are now monitoring recovery.

INVESTIGATING 3 months ago - at 07/18/2025 03:48PM

We are investigating and will keep you updated.

INVESTIGATING 3 months ago - at 07/18/2025 03:35PM

Users may experience issues when trying to access the Shopify admins, storefronts or completing checkouts. These will appear as 500 errors. This is due to an issue with Google Cloud, see their Status Page here for additional information: https://status.cloud.google.com/regional/americas

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