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Outage in Shopify

Some users are encountering error messages with admins, checkouts, storefronts, and POS

Resolved Major
July 18, 2025 - Started 10 months ago - Lasted about 3 hours
Official incident page

Incident Report

Users may experience issues when trying to access the Shopify admins, storefronts or completing checkouts. These will appear as 500 errors. This is due to an issue with Google Cloud, see their Status Page here for additional information: https://status.cloud.google.com/regional/americas
Components affected
Shopify Admin Shopify Checkout Shopify Storefront Shopify Point of Sale

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/18/2025 06:23PM

Between 15:00 UTC and 16:47 UTC, a service disruption from our networking provider, Google Cloud (https://status.cloud.google.com/regional/americas), caused users to experience errors when accessing Shopify admins, storefronts, or completing checkouts. A fix was implemented at 16:47 UTC that resolved the issue. The monitoring period has ended and no further impact has been observed.

MONITORING 10 months ago - at 07/18/2025 05:47PM

We are continuing to monitor the performance of the fix, and the status of the Google Cloud incident (https://status.cloud.google.com/regional/americas). We will share more information as soon as possible.

MONITORING 10 months ago - at 07/18/2025 04:40PM

A fix for the issue has been applied. We are now monitoring recovery.

INVESTIGATING 10 months ago - at 07/18/2025 03:48PM

We are investigating and will keep you updated.

INVESTIGATING 10 months ago - at 07/18/2025 03:35PM

Users may experience issues when trying to access the Shopify admins, storefronts or completing checkouts. These will appear as 500 errors. This is due to an issue with Google Cloud, see their Status Page here for additional information: https://status.cloud.google.com/regional/americas

Latest Shopify outages

Merchants may experience issues when trying to access the Shopify admin - 4 days ago
Some merchants may experience delays or failures related to Shopify Flow and Webhooks - 5 days ago
Analytics and reports may not show updated information. - 9 days ago
Order details pages may not show fulfilled line item cards in Admin and POS - 10 days ago
Merchants may experience errors when using Shopify POS embedded apps - 27 days ago

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