Outage in Shopify

Shopify Payments not processing some payments

Resolved Minor

July 21, 2025 - Started 11 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating an issue where Shopify Payments is experiencing an interruption in service preventing payments from being processed for some stores. Shop Pay Instalments are temporarily disabled. We’re working on a solution and will keep you updated.

Components affected

Shopify Checkout

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 07/21/2025 03:24PM

The monitoring period for this issue has ended and no further impact has been observed.

MONITORING 11 months ago - at 07/21/2025 03:04PM

The issue has been resolved and Shop Pay Instalments are working normally.

IDENTIFIED 11 months ago - at 07/21/2025 02:26PM

We've identified the problem impacting Shopify Payments and we're working on a solution.

IDENTIFIED 11 months ago - at 07/21/2025 11:59AM

We are still working on the solution and will be providing further updates when available.

IDENTIFIED 11 months ago - at 07/21/2025 10:49AM

We are still working on a solution to the identified issue and will update further once one has been implemented.

IDENTIFIED 11 months ago - at 07/21/2025 09:44AM

We've identified the problem Shopify Payments and we're working on a solution.

INVESTIGATING 11 months ago - at 07/21/2025 09:32AM

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