Outage in Shopify

Shopify Payments not processing some payments

Resolved Minor
July 21, 2025 - Started 3 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating an issue where Shopify Payments is experiencing an interruption in service preventing payments from being processed for some stores. Shop Pay Instalments are temporarily disabled. We’re working on a solution and will keep you updated.
Components affected
Shopify Checkout
The Status Page Aggregator Built for IT Teams

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/21/2025 03:24PM

The monitoring period for this issue has ended and no further impact has been observed.

MONITORING 3 months ago - at 07/21/2025 03:04PM

The issue has been resolved and Shop Pay Instalments are working normally.

IDENTIFIED 3 months ago - at 07/21/2025 02:26PM

We've identified the problem impacting Shopify Payments and we're working on a solution.

IDENTIFIED 3 months ago - at 07/21/2025 11:59AM

We are still working on the solution and will be providing further updates when available.

IDENTIFIED 3 months ago - at 07/21/2025 10:49AM

We are still working on a solution to the identified issue and will update further once one has been implemented.

IDENTIFIED 3 months ago - at 07/21/2025 09:44AM

We've identified the problem Shopify Payments and we're working on a solution.

INVESTIGATING 3 months ago - at 07/21/2025 09:32AM

We are currently investigating an issue where Shopify Payments is experiencing an interruption in service preventing payments from being processed for some stores. Shop Pay Instalments are temporarily disabled. We’re working on a solution and will keep you updated.

Latest Shopify outages

Some merchants are currently unable to purchase UPS shipping labels in the admin - 3 days ago
Some users may be unable to purchase new domains or update their Name Servers due to a third-party outage - 5 days ago
Some Staff Accounts Are Unable to Add Images to Product Pages - 6 days ago
Some customers may be experiencing issues with Shop Pay - 7 days ago
Some customers experiencing issues with the Shop App and Shop Pay - 15 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook