Outage in Shopify

Intermittent issues for buyers attempting to use "Sign in with Shop" due to SMS provider outages

Resolved Major

August 06, 2025 - Started 8 months ago - Lasted about 5 hours
Official incident page

Incident Report

Buyers attempting to sign in to their accounts at checkout via the 'Sign in with Shop' modal may experience intermittent issues receiving One Time Passcode SMS messages. This is related to an incident with SMS providers. We are actively monitoring and will keep you updated.

Components affected

Shopify Checkout

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/06/2025 10:06AM

Between 6:25 - 10:00 UTC, some buyers experienced intermittent issues receiving One Time Passcode SMS messages when checking out. A fix was implemented by the 3rd party SMS providers which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

MONITORING 8 months ago - at 08/06/2025 07:22AM

The SMS provider outage issue is seeing recovery, we will continue to monitor for full resolution and provide an update when that occurs.

IDENTIFIED 8 months ago - at 08/06/2025 05:36AM

We are continuing to monitor and will update you with any further information.

IDENTIFIED 8 months ago - at 08/06/2025 05:27AM

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