Some buyers and merchants unable to access storefronts from Brazil

We continue to work on a resolution to this issue and will no longer be updating https://www.shopifystatus.com/. Please continue to periodically attempt to access your Storefront and Admin, and contact Support if you have any further questions.

We are continuing to investigate and will update you with any further information.

Investigation is still ongoing, we will provide another update in the next 3 hours.

As we are awaiting updates from stakeholders in the Brazilian timezone, updates will be less frequent; investigation is still ongoing and we will update again in the next 3 hours to confirm the status.

The IP address 23.227.38.65 is suspected to be blocked by some Brazilian ISPs. We are continuing to investigate this.

We are continuing to investigate and will update you with any further information.

We are continuing to investigate and will update you with any further information.

Some buyers and merchants located in Brazil are experiencing issues with accessing Shopify storefronts that have domain A records resolving to the IP address 23.227.38.65. We are currently investigating this and will keep you updated.