Outage in Shopify

Some checkouts are returning a 404 Error

Resolved Major
August 27, 2025 - Started about 2 months ago - Lasted 31 minutes
Official incident page

Incident Report

Some stores are experiencing an issue where checkout URLs provided by the GraphQL API are returning a 404 error. An example of this would be the "Buy Now" button.

We are investigating and will keep you updated.
Components affected
Shopify Checkout
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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/27/2025 05:07PM

The monitoring period is now over and we have confirmed that checkouts are once again working as expected.

MONITORING about 2 months ago - at 08/27/2025 04:59PM

The issue impacting checkouts is resolved and we will continue to monitor.

IDENTIFIED about 2 months ago - at 08/27/2025 04:53PM

We've identified the issue impacting checkouts and have implemented a solution.

INVESTIGATING about 2 months ago - at 08/27/2025 04:51PM

We are continuing to investigate the issue impacting checkouts and will keep you updated.

INVESTIGATING about 2 months ago - at 08/27/2025 04:39PM

Some stores are experiencing an issue where checkout URLs provided by the GraphQL API are returning a 404 error. An example of this would be the "Buy Now" button.

We are investigating and will keep you updated.

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